Butterfly Blooms Garden Centre – St Peters
We want you to love your plants and products from Butterfly Blooms. If you ever need help, our team is always here to offer advice and support.
🌸 Our Plant Care Support Promise
At Butterfly Blooms, we don’t just sell plants — we help you grow them.
If you’re ever unsure about how to care for your plant, please reach out to us. Whether it’s watering, light, pests, or repotting, we’re here to guide you.
🌿 Bring your plant in, send us a photo, or give us a call — we’ll always do our best to help you get it thriving.
🌿 Plants (Living Products)
Due to the living nature of plants, we do not offer refunds or exchanges for change of mind or plant loss after purchase.
All plants are healthy and cared for while in our nursery. Once they leave our care, their ongoing health depends on factors such as watering, light, environment, and general care.
If you believe a plant was unhealthy at the time of purchase, please contact us within 24 hours with your receipt and photos so we can assess and assist.
🪴 Pots, Products & Hardgoods
We accept returns on unused items within 14 days of purchase, provided that:
- The item is in original condition
- Packaging is intact
- Proof of purchase is provided
We do not accept returns on:
- Sale or clearance items
- Used or damaged goods
- Items not in original condition
🌱 Soil, Fertilisers & Consumables
We do not accept returns on opened or used products including:
- Potting mix
- Soil
- Fertilisers
- Mulch or similar consumables
🚚 Delivery
Delivery fees are non-refundable once the delivery has been completed.
Please ensure:
- Correct delivery details are provided
- Access is suitable for delivery
Additional fees may apply for redelivery or difficult access.
🛠️ Services (Repotting, Plant Care, Workshops)
All services, including repotting and plant care, are non-refundable once completed.
We take great care when handling your plants, however we cannot guarantee plant health after a service due to environmental and care factors beyond our control.
🐛 Plant Health & Pests
We take care to ensure all plants are healthy at the time of sale.
However, we cannot guarantee plants will remain pest-free or disease-free once they leave our nursery.
🔧 Faulty or Damaged Goods
In line with Australian Consumer Law, you are entitled to a replacement or refund for faulty or defective goods.
If you believe an item is faulty:
- Contact us within a reasonable timeframe
- Provide proof of purchase
- Provide photos where possible
We will assess and offer a suitable resolution.
💳Refunds
Approved refunds will be processed to the original method of payment.
📦 Return Shipping
Customers are responsible for return shipping costs unless the item is faulty.
💌 Need Help?
We’re always happy to help.
📍 Butterfly Blooms Garden Centre, St Peters
📞 02 9557 5995
🌐 butterflybloomsgardencentre.com.au